Within these terms and conditions, “LLC” “we” “us” and “our” refers to Lessons Learnt Consulting
By accessing this website and other websites through links provided by us, you agree to be subject to the Terms and Conditions.
We reserve the right to make changes to our website, these Terms and Conditions, our policies, our products, and conditions of sales at any time by posting the changes on our website. You will be subject to the Conditions of Sale and policies available on the site at the time that you order products from us.
Content and Access
LLC endeavours to take reasonable care in preparing and maintaining the information on this website however, we do not warrant the accuracy, reliability, adequacy, or completeness of any of the website content.
By accessing this website, you acknowledge and accept that the website content may include technical inaccuracies and typographical errors. The website content is subject to change at any time without notice and may not necessarily be up to date or accurate at the time you view it.
It is your responsibility to enquire with us directly to ensure the accuracy and currency of the material or information you seek to rely upon. To the extent permitted by law, including the Competition and Consumer Act 2010 (Cth), LLC disclaims all liability for loss directly or indirectly arising from your use of or reliance on the website and the website content.
LLC does not guarantee that access to the LLC website will be uninterrupted or that the website is free from viruses or anything else which may damage any computer which accesses the LLC website or any data on such a computer.
Limitation of liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the fullest extent permitted by law, we, our staff and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
- Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
- loss of income or revenue
- loss of business
- loss of profits or contracts
- loss of anticipated savings
- loss of data
- loss of goodwill
- wasted management or office time
- and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
To the extent permitted by applicable law, you agree that any cause of action you may have arising out of or related to these terms of website use or of our sites must commence within one (1) year after the cause of action accrues; otherwise, such cause of action shall be permanently barred.
Where the law (including without limitation the Competition and Consumer Act 2010 (Cth)) implies a warranty or guarantee into these Website Terms and Conditions which may not lawfully be excluded, then provided it is fair and reasonable to do so, LLC ‘s liability for breach of such a warranty or guarantee shall be limited at its option, to any one or more of the following:
(a) in the case of goods: replacement of the goods or the supply of equivalent goods; repair of the goods; payment of the cost of replacing the goods or acquiring equivalent goods; or payment of the cost of having the goods repaired; and
(b) in the case of services, to either resupplying the services or payment of the cost of having the services supplied again.
The materials displayed on this website, including without limitation all editorial materials, information, photographs, illustrations, artwork and other graphic materials, and names, logos and trademarks, are the property of LLC and are protected by copyright, trade mark and other intellectual property laws. Any such content may be displayed and printed solely for your personal, non-commercial use within your organisation provided that any copyright notice on such a display or page is not removed. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the express prior written consent of LLC.
Save for the above, and unless expressly granted, LLC does not grant any licence or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into the LLC website or in the user interface of the LLC website.
Any material you send to us on or via the LLC website will be deemed to be non-confidential and non-proprietary, unless it is indicated to be otherwise. This includes any data, questions, comments, suggestions, ideas or other information. We will be entitled to use any such material which has not been indicated to be confidential or proprietary for any purpose without compensation to you.
Third party websites
The LLC Website may contain links to other websites operated, controlled or produced by third parties. Unless otherwise indicated, LLC does not control, endorse, sponsor or approve any such third party websites or their content nor does LLC provide any warranty or take any responsibility whatsoever for any aspect of those websites or their content.
Use of Testimonials
Testimonials that appear on this site are received via text, audio or video submission. They are individual experiences, reflecting real life experiences of those who have used our products and/or services in some way. They are individual results and results do vary. We do not claim that they are typical results. The testimonials are not necessarily representative of all of those who will use our products and/or services.
The testimonials displayed in any form on this site (text, audio, video or other) are reproduced verbatim, except for correction of grammatical or typing errors. Some may have been shortened. In other words, not the whole message received by the testimonial writer is displayed when it seems too lengthy or not the whole statement seems relevant for the general public.
LLC is not responsible for any of the opinions or comments posted on our websites. LLC is not a forum for testimonials, however, provides testimonials as a means for customers to share their experiences with one another.
To protect against abuse, all testimonials appear after they have been reviewed by management of LLC. LLC does not share the opinions, views or commentary of any testimonials on our websites – the opinions are strictly the views of the testimonial source.
The testimonials are never intended to make claims that our products and/or services can be used to diagnose, treat, cure, mitigate or prevent any disease. Any such claims, implicit or explicit, in any shape or form, have not been clinically tested or evaluated.
Transactions through our site
Contracts for the supply of goods or services formed through our site or as a result of visits made by you are governed by our terms and conditions of supply.
Conditions of Sale
These Conditions of Sale govern the sale of products on lessonslearntconsulting.com by LLC to you.
Please read these conditions carefully before placing an order for products sold by LLC, by placing an order you agree to be bound by these conditions.
These Conditions of Sale do not apply to any products sold by, and any transaction between you and a third-party seller on the LLC website.
With respect to products sold by LLC, your order is an offer to us for you to buy the product(s) in your order. When you place an order to purchase the product(s) from us, we will send you a message confirming receipt of your order and containing the details of your order (the “Order Confirmation”). The Order Confirmation is acknowledgement that we have received your order, and does not confirm our acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product(s) to you and send e-mail confirming that we’ve dispatched the product to you.
You consent to receive sales invoices electronically. Should you not receive a sales invoice automatically after purchasing on our website, it is your responsibility to contact us by either emailing email@example.com or phone call to 1300 365 119.
Cancellation and returns policies
All purchases through this website are final. Should you wish to cancel a purchase due to extenuating circumstances, you may submit your cancellation request in writing by email to firstname.lastname@example.org and it will be at our discretion as to whether your request meets our interpretation of extenuating circumstances.
Exceptions to the right of cancellation
The right of cancellation does not apply to:
- the supply of goods made to your specifications or clearly personalised
- the supply of goods which may deteriorate or expire rapidly
- a service if LLC has fully performed it and you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started;
- the supply of digital content (including apps, digital software, ebooks, MP3, etc) which is not supplied on a tangible medium (e.g. on a CD or DVD) once download or use (whichever is earlier) has begun; and
- the delivery of newspapers, journals or magazines with the exception of subscription contracts.
Statutory rights and remedies
Our cancellation and returns policies apply in addition to other rights and remedies a person may have under law including under the Australian Consumer Law.
Pricing and availability
All prices are inclusive of GST.
We list availability information for products sold by us on the website including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail or phone call as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.
Despite our best efforts, a small number of the items in our catalogue may be mispriced. If we have made a mistake and a product’s correct price is higher than the price on the website, we may either contact you before shipping to request whether you want to buy the product at the correct price or cancel your order. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product.
Unless otherwise stated on the website, delivery estimates and dates are just estimates. They are not guaranteed delivery times and should not be relied upon as such. Where we provide a guaranteed delivery date and a delivery attempt is not made for the relevant shipment by that date, we will refund any delivery fees associated with that shipment, and otherwise we are not liable to you for late deliveries.
Unless expressly indicated otherwise, LLC is not the manufacturer of the products sold on this website. While we work to ensure that product information on our website is correct, products and any product packaging and materials may be different from that displayed on our website. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.
In the event of any safety concerns or for any other information about a product, please carefully read the information provided with the product, contact the manufacturer, or report the concern to us.
For healthcare products, content on this site is not intended to substitute for advice given by a medical practitioner, pharmacist or other licensed healthcare professional. Contact your healthcare provider immediately if you suspect that you have a medical problem. Information and statements about products are not intended to be used to diagnose, treat, cure or prevent any disease or health condition.
LLC accepts no liability for inaccuracies or misstatements about products by manufacturers or other third parties. This does not affect your statutory rights.
These Terms and Conditions are governed by the laws applicable in the State of Queensland, Australia. You agree to the non-exclusive jurisdiction of the courts of that State and any courts which may hear appeals from those courts, in respect of any proceedings in connection with these Terms and Conditions or this website.
Your privacy is very important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate and make use of personal information.
LLC is committed to providing you with the best possible customer service experience and is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Accessing your personal information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.
LLC reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Similar to other commercial websites, our websites utilise a standard technology called “cookies” (see explanation below) and server logs to collect information about how our site is used.
Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent on our site, the websites visited immediately before and immediately after our own, as well as your IP address.
A cookie is a small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it. However, to protect your privacy, your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.
How Do We Use the Information That You Provide to Us?
Your personal information is used for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.
LLC will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
We are committed to keeping your email address confidential. We do not sell, rent, or lease our subscription lists to third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time unless strictly compelled to do so by law.
We will use your email address solely to provide timely information about LLC.
We will maintain the information you send via email in accordance with applicable federal law.
All emails sent by us and our staff are Privileged-Private and Confidential. All email communications are private, privileged and confidential and intended only for the named addressee. Any recipient who is not a named addressee is not entitled to retain, copy, disseminate or take action in reliance upon received communication. If you receive an email in error, please notify the sender immediately, destroy the original and accept our apologies.
Our site provides users the opportunity to opt-out of receiving communications from us and our partners by clicking the unsubscribe instructions located at the bottom of any email receive from us at any time or alternatively by way of request by reply email.
Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the email or replying directly.
You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the website. Prohibited behaviour includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.
You must not use our website to send unsolicited commercial communications. You must not use the content on our website for any marketing related purpose without our express written consent.
How Do We Protect Your Information and Secure Information Transmissions?
Email is not recognised as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.
LLC may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.
For site security purposes and to ensure that this service remains available to all users, LLC uses software programs to monitor network traffic that identify unauthorized attempts to upload or change information, or otherwise cause damage.
Disclaimer and Limitation of Liability
LLC makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contained on this website or any sites linked to this site.
All the materials on this site are provided “as is” without any express or implied warranty of any kind, including warranties of merchantability, noninfringement of intellectual property or fitness for any particular purpose. In no event shall LLC or its agents or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if LLC has been advised of the possibility of such loss or damages.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Phone: 1300 365 119